BillerHub: Single Command Center for Billers#

Collecting payments is easy. Managing them isn’t.

Billers across utilities, telecom, insurance, and financial services handle thousands — sometimes millions — of transactions every day. Each payment channel, settlement cycle, and dispute can quickly become overwhelming. Various teams within businesses often juggle multiple portals, spreadsheets, and systems just to keep operations running smoothly. Refund requests pile up, settlements mismatch, and chargebacks continue to add to the chaos.

This operational complexity slows down businesses, increases errors, and makes scaling a real challenge. Billers need a solution that goes beyond basic transaction processing — a single platform that organizes, reconciles, and streamlines all payment operations efficiently.

Introducing BillerHub#

BillerHub, part of Setu’s BBPS Pay Suite, brings order to this complexity. It is a unified control plane for BBPS billers that manages onboarding, settlements, disputes, and reconciliation — all in one place. With BillerHub, billers can operate with speed, transparency, and control, reducing operational overload and improving efficiency.

Why BillerHub Stands Out#

BillerHub delivers four key advantages for billers: End-to-End Control: From onboarding across multiple BBPS Operating Units (BOUs) to settlements and dispute management, everything is accessible through a single dashboard.

1. Multi-Channel Awareness: Native support for BBPS, payment gateways, banks, and offline files ensures comprehensive reconciliation across all payment sources.

2. Operational Automation: Automated matching, exception handling, and programmatic exports minimize manual work, reducing swivel-chair operations.

3. Bank-Grade Compliance: Audit-ready logs, role-based access, and NPCI/NBBL-aligned flows provide robust compliance and traceability.

4. Feature Highlights Flexible Onboarding on BBPS: Billers can integrate with public bank, PSU, or non-bank BOUs, enabling choice and flexibility. Offline billers are supported via CSV uploads.

5. High-Performance Infrastructure: 99.99% uptime, scalable to 1000+ RPS, with proactive health alerts, features like BBPS v1.1 APIs to collect with multiple payments in one transaction, deemed success flags, human-readable error codes, custom payment posting schedules for payment posting triggers.

6. ReconX Multi-Channel Reconciliation: Auto-matching of transactions from BBPS, PGs, banks, and ERP files, with exception queues and one-click resolutions, gives billers a single view of reconciled, settled, and refunded payments.

7. Modularised Settlements: Cycle-wise settlement visibility, downloadable proof packs, and alerts ensure timely cash flow management. Opt-in for same-day settlements to manage cash-flows better.

8. Chargeback & Dispute Management: SLA timers, templated responses, attachment trails, and bulk actions provide full lifecycle control for disputes.

9. Custom MIS & Analytics: Fetch/pay funnel tracking, error-code insights, downtime analysis, and category/OU splits help billers optimize performance and reduce declines.

Designed for Every Industry#

BillerHub caters to a variety of billers and industries: Utilities & Government: Slash settlement queries and streamline open-item management.

1. Telecom & DTH: Manage high concurrency, downtime, and error-code analytics efficiently.

2. Credit Cards / NBFCs: Handle partial payments, disputes, and reconciliation effortlessly.

3. Insurance: Track policy grace periods, lapses, and reinstatements with audit-ready proof packs.

4. With 99.99% uptime and the lowest BOU-led declines in the industry, BillerHub ensures reliability even at crore-scale monthly transactions.

Bringing it All Together

BillerHub is more than just a dashboard — it is a hub that connects all payment operations for BBPS billers in one place. With ReconX closing the reconciliation loop, T+0/T+1 settlements, robust chargeback management, and deep analytics, billers can operate efficiently, reduce errors, and focus on growth. By simplifying operations and bringing transparency, automation, and control, BillerHub empowers billers to scale confidently, no matter the transaction volume or complexity.